FAQs
Yes. Our wind chimes are thoughtfully assembled with care. While some components are professionally manufactured, each memorial element and all final assembly is handcrafted in Arkansas and Texas with - created with care to honor the lives and memories they represent.
1
Are your wind chimes handcrafted?
Yes. We offer memorial options that allow a small portion of cremated ashes to be incorporated respectfully into select designs. Families may also submit a photo of their loved one for a custom Sailor to be replicated with the option to also include ashes if desired.
2
Can cremated remains be included?
The person placing the order must be the legal next of kin or have permission from the next of kin. If ash inclusion is selected, you will then be guided through a required authorization form during checkout. We will begin creating your piece once the authorization is completed and the ashes have been received.
3
Who can submit cremated remains?
Because each memorial chime is custom-made, all sales are final due to the personalized nature of our work.
4
Are memorial chimes returnable?
Our chimes can be placed indoors or outdoors. To clean, simply wipe with down with a damp cloth and rub gently.
5
How should I care for my wind chime?
Each piece is handcrafted, so slight variations are normal and part of the beauty of handmade memorial art.
6
7
Will my chime look exactly like the photos?
How long does it take to receive my order?
Production times vary depending on customization. Typical turnaround time is 3-4 weeks after receiving your order.
Yes. Every memorial wind chime includes one handcrafted mosaic sailor at no additional cost. Additional custom sailors or memorial urns may also be purchased.
8
Do chimes include a sailor?
Approximately ¼ to ½ teaspoon. You may request a small amount to be kept by family member for this purpose at time arrangements are made for cremation. We treat all ashes with utmost care, dignity and respect throughout the entire process. Each order is handled individually to ensure your loved one is honored with the care they deserve.
9
How much cremated ash is required?
Will my complementary sailor look exactly like the ones in the pictures?
10
No, the sailors shown in the photos are examples of handcrafted memorial designs. Each chime includes one complimentary mosaic sailor, selected from our current available mosaic styles at the time of assembly. Chimes shown in main photo and sound clips are actual examples of our memorial chimes, with the sounds for each chime. Because each piece is handcrafted, slight variations in design, hardware, and coloration may occur.